Terms of service

Last updated: April 21, 2025

Welcome to Setosa Skincare. These Terms of Service (“Terms”) govern your use of our website, services, and any purchases made through our online store. By accessing or using our website, you agree to be bound by these Terms.

1. General Conditions

Setosa Skincare reserves the right to update, modify, or discontinue any part of our website or services at any time without prior notice. We may also revise these Terms occasionally, and your continued use of our website constitutes acceptance of any changes.

2. Products & Descriptions

We strive to ensure that all product details, images, and pricing are accurate and up to date. However, we do not guarantee that product descriptions or other content is error-free. In the event of an error, we reserve the right to correct it and revise your order accordingly or cancel it with a full refund.

3. Pricing & Payments

All prices are listed in Australian Dollars (AUD) and include GST where applicable. We accept various secure payment methods, which are displayed at checkout. By submitting your payment information, you represent and warrant that you are authorised to use the payment method provided.

4. Shipping & Delivery

We offer complimentary standard shipping within Australia and a flat international rate as outlined in our Shipping Policy. Delivery times may vary based on location, courier service, and unforeseen delays. Risk of loss passes to you once the order is dispatched.

5. Returns & Refunds

We do not accept returns or offer refunds for change of mind. Refunds or replacements are only available for items that are lost or damaged in transit, subject to our Returns Policy. Claims must be made within specified timeframes.

6. Intellectual Property

All content on this website—including but not limited to logos, product names, images, text, and graphics—is the intellectual property of Setosa Skincare or its licensors and may not be reproduced, copied, or used without prior written permission.

7. Privacy

Your privacy is important to us. Our collection and use of personal information are governed by our Privacy Policy. By using our services, you consent to the use of your data in accordance with our privacy practices.

8. Limitation of Liability

To the maximum extent permitted by law, Setosa Skincare will not be liable for any indirect, incidental, or consequential damages arising out of your use of our website or products. We do not make any guarantees, representations, or warranties beyond those required by Australian Consumer Law.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the Australian Capital Territory (ACT), Australia. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Australian Capital Territory.

10. Contact

For questions about these Terms, please contact us at:
Email: hello@setosaskincare.com
Phone: +61 410 296 588
Address: Level 35, Tower One - International Towers, 100 Barangaroo Avenue, Sydney, 2000, NSW, Australia